Payment Statuses

Payment status changes based on various scenarios, such as whether the payment succeeds or fails.

Learn about the different statuses, and what to do at each stage of a payment's life cycle here.

Statuses

Pending

• A payment has been created successfully and awaiting payment action from end-customer.
• Only applicable to payment methods with "delayed success confirmation"

Processing

• Verihubs has detected incoming payments, or has started processing the payment.

Cancelled

• Cancellation of a payment is only possible if a payment is still in pending status.
• Also, payments captured by persistent payment methods cannot be cancelled.
• A cancelled status means that a payment has been cancelled, and will no longer be able to capture payments or change to other states.
• Any associated payment method will no longer accept incoming payments.

Expired

Payment will be made expired if payment not being made after certain period of time.
You may set the expiration time upon creation of Payment object.
Also, persistent payment methods cannot be expired.

Failed

Reasons

• Payments can fail for various reasons.
• Payments can sometimes be declined by the payment network, or can sometimes be due to high fraud score.
• Other reasons could be because of errors made when the end-customer was trying to make a payment. For example, sending of wrong amount, or to a wrong account.

Error Messages

• Failed payments should come with corresponding error messages. See Handling Errors to learn more about handling each error type.

Handling Failed Payments

• You should reach out to your end-customer to prompt them to attempt to make the payment again, or to provide them with an alternative payment method.

Paid

• The payment is successful. However, the funds are still pending and will not yet be available for withdrawal or transfers.
• At this stage, you may inform your end-customer of a successful payment, and you may proceed to fulfill your goods or services.

Completed

• At this stage, the payment is fully complete and funds have been made available for you to withdraw to your bank account, or to transfer for other purposes.