Utility Template

Here are the steps to create a Utility Category Template:

In Step 1, you can select and enter data in the input text as follows:

Select a Business Account: Select the available WABA
Category: Utility
Language: Select the language you want to use to create the Authentication Template
Message Template Name: Input the name of the template to be created. The template name can only contain lowercase alphanumeric characters and underscore (_) No other characters or whitespace are allowed.
If everything is according to your wishes, you can click the Next button

In Step 2, you can choose the Header Type you want for your Template:

Header Type	Description
None	Template has no Header
Text	Template has Header Text If you choose this, you must fill in: Header Sample: Text
Image	Template has Header Image If you choose this, you must fill in: Header Sample: URL Link Image The format for the URL Link Image can use Google Drive or another URL Link Image as long as it can be opened, for example: https://drive.google.com/file/d/FILEID/view https://drive.google.com/file/d/1Rk0CUGXG4kEi6EbcdK2yWsJfNZhxTNqm/view
Document	Template has Header Document If you choose this, you must fill in: Sample Header: Document Link URL The format for the Document Link URL can use Google Drive or another Document Link URL as long as it can be opened, for example: https://drive.google.com/file/d/FILEID/view https://drive.google.com/file/d/1Rk0CUGXG4kEi6EbcdK2yWsJfNZhxTNqm/view

After you select the Header Type, you can click the Next button.

In Step 3, you can enter what kind of Message Content you want to display to the User.
- Message Content: Content that will be displayed to the User with a maximum of 1024 characters
- Variable: Dynamic variables that you can customize the input when sending a Template Utility Message

After you enter the Message Content, you can click the Next button.

In Step 4, you can choose what Button Type you want to display to the User, which can later become the User's interaction with your Message Template.

Button Type

Description

None

Template has no Header

Call to Action

Call to Action Button has two types, namely:
1. Visit Website
If you choose Visit Website, you must enter:

Button Text: Text on the Visit Website Button
URL Type: Static (fixed), Dynamic
Website URL: Link URL when the User clicks the Visit Website Button Text
Dynamic Path (if you choose URL Type: Dynamic): Examples of Dynamic Path2. Call Phone Number
If you choose Call Phone Number, you must enter:
Phone Number: For now only supports (+62). The Phone Number entered must be valid, if invalid then validation will appear.

Quick Reply

The Quick Reply button allows the template you create to have a maximum of three buttons that can be used by users to respond to the template message you send.

In Step 4 also, you can enter the Footer that you want to display in your Message Template.

You can click Submit to review the template.

After you submit the template, it will take at least 1x24 hours to review it. But don't worry, if the template you created is in accordance with the applicable provisions, the review process will be faster. The results of this review process are as follows:

STATUS	Description
PENDING	The template is submitted to Facebook and is still in process. The template will be reviewed in under 24 hours.
APPROVED	The template is approved by Facebook and ready to be used.
REJECTED	The template has been rejected by Facebook and will need change. You can contact our CS, to do the Template appeal process.