Utility Template

Guidelines for Create Template Category Utility

Here are the steps to create a Utility Category Template:

  1. In Step 1, you can select and enter data in the input text as follows:
  • Select a Business Account: Select the available WABA
  • Category: Utility
  • Language: Select the language you want to use to create the Authentication Template
  • Message Template Name: Input the name of the template to be created. The template name can only contain lowercase alphanumeric characters and underscore (_) No other characters or whitespace are allowed.
  • If everything is according to your wishes, you can click the Next button
  1. In Step 2, you can choose the Header Type you want for your Template:
Header TypeDescription
NoneTemplate has no Header
TextTemplate has Header Text
If you choose this, you must fill in:

- Header Sample: Text
ImageTemplate has Header Image

If you choose this, you must fill in:

- Header Sample: URL Link Image
The format for the URL Link Image can use Google Drive or another URL Link Image as long as it can be opened, for example:
https://drive.google.com/file/d/FILEID/view
https://drive.google.com/file/d/1Rk0CUGXG4kEi6EbcdK2yWsJfNZhxTNqm/view
DocumentTemplate has Header Document

If you choose this, you must fill in:

- Sample Header: Document Link URL
The format for the Document Link URL can use Google Drive or another Document Link URL as long as it can be opened, for example:
https://drive.google.com/file/d/FILEID/view
https://drive.google.com/file/d/1Rk0CUGXG4kEi6EbcdK2yWsJfNZhxTNqm/view

After you select the Header Type, you can click the Next button.

  1. In Step 3, you can enter what kind of Message Content you want to display to the User.
    • Message Content: Content that will be displayed to the User with a maximum of 1024 characters
    • Variable: Dynamic variables that you can customize the input when sending a Template Utility Message

After you enter the Message Content, you can click the Next button.

  1. In Step 4, you can choose what Button Type you want to display to the User, which can later become the User's interaction with your Message Template.
Button TypeDescription
NoneTemplate has no Header
Call to ActionCall to Action Button has two types, namely:
1. Visit Website
If you choose Visit Website, you must enter:

- Button Text: Text on the Visit Website Button

- URL Type: Static (fixed), Dynamic

- Website URL: Link URL when the User clicks the Visit Website Button Text

- Dynamic Path (if you choose URL Type: Dynamic): Examples of Dynamic Path2. Call Phone Number
If you choose Call Phone Number, you must enter:

- Phone Number: For now only supports (+62). The Phone Number entered must be valid, if invalid then validation will appear.
Quick ReplyThe Quick Reply button allows the template you create to have a maximum of three buttons that can be used by users to respond to the template message you send.
  1. In Step 4 also, you can enter the Footer that you want to display in your Message Template.

  1. You can click Submit to review the template.

After you submit the template, it will take at least 1x24 hours to review it. But don't worry, if the template you created is in accordance with the applicable provisions, the review process will be faster. The results of this review process are as follows:

STATUSDescription
PENDINGThe template is submitted to Facebook and is still in process. The template will be reviewed in under 24 hours.
APPROVEDThe template is approved by Facebook and ready to be used.
REJECTEDThe template has been rejected by Facebook and will need change. You can contact our CS, to do the Template appeal process.