Get Started

Getting started to use the Verihubs' WhatsApp Service

In order to use the WhatsApp Service within Verihubs there are crucial things that need to be prepared.

๐ŸŽˆ WhatsApp Business Channel

WhatsApp Business Channel is the name or number that identifies the sender of a WhatsApp message that you see at the top of your phone message application.

Want to use your own WhatsApp Business Channel to test our service? Check WhatsApp Business Account (WABA) for more information.

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Official WhatsApp Business Account

If you want to have Official Whatsapp Business Account (green tick beside Display Name), you can reach out to one of our representatives to help you with the process.

WhatsApp Business Channel can be used for both WhatsApp OTP and WhatsApp Notification service so you only need to submit the form once. Registration to Facebook usually takes about 2 weeks to be fully ready to use. Please make sure to fill the form correctly.

WABA Registration

WABA Registration

๐ŸŽˆWhatsApp Template

After your WhatsApp Business Account is created, you can create a new template to send an OTP by clicking Manage WhatsApp Template on the left sidebar and choose the Manage WhatsApp and then click the "Template".

WhatsApp Template Creation

WhatsApp Template Creation

After submitting a new template to Facebook, you will get an update about the template in the table below. These are some statuses :

StatusDescription
NEWThe template is newly made.
PENDINGThe template is submitted to Facebook and is still in process. The template will be reviewed in under 24 hours.
APPROVEDThe template is approved by Facebook and ready to be used.
DELETINGThe template is still processed to be deleted by Verihubs's admin.
REJECTEDThe template has been rejected by Facebook and will need change.

WhatsApp Messaging Limits

Messaging limits determine the maximum number of business-initiated conversations each phone number can start in a rolling 24-hour period. These limits do not apply to user-initiated conversations. A business-initiated conversation starts when the first message is delivered to a customer and ends 24 hours later. This limits implemented by the WhatsApp itself.

If you reach your messaging limit, you can start more conversations as soon as one or more active conversations end. Messaging limits do not apply to user-initiated conversations.

You can send message templates to up to 50 unique customers in a rolling 24 hour period, right after onboarding, and only need to complete business verification if you wish to scale.

There are four levels of messaging limits that apply to businesses that have completed Business Verification:
Allows your phone number to have 1,000 business-initiated conversations (with 1,000 unique customers) in a rolling 24-hour period.
Allows your phone number to have 10,000 business-initiated conversations (with 10,000 unique customers) in a rolling 24-hour period.
Allows your phone number to have 100,000 business-initiated conversations (with 100,000 unique customers) in a rolling 24-hour period.
Allows your phone number to have unlimited business-initiated conversations in a rolling 24-hour period.

You are automatically upgraded to a higher tier based on the volume and quality of the messages you send. Conversely, you can be downgraded if more of your messages are reported by users.